Terms & conditions
Last updated: 7 October 2026
1. Agreement
These terms apply when you purchase or use manual QA testing services from Probamo (“we”, “us”). A separate statement of work, order email, or invoice may define scope, price, and timeline for a specific engagement; if there is a conflict, the signed or written order prevails for that project.
2. Services
We provide manual quality assurance testing and related reporting as described on our website or in your quote. Testing is performed by humans using professional judgment; we do not guarantee that all defects will be found. Findings depend on scope, time, environment, and information you provide.
3. Your responsibilities
- Provide accurate scope, URLs, test accounts, and access in a timely manner;
- Use staging or test environments where possible, and safe test payment data for shops;
- Ensure you have rights to grant us access to systems and content we test;
- Review reports and decide what to fix, ship, or defer — we do not deploy your product.
4. Fees and payment
Prices on the website are starting points unless confirmed in writing. You agree to pay fees stated in your quote or invoice. Unless agreed otherwise, work starts after payment or deposit as specified. Subscriptions (e.g. regression packs) renew monthly as agreed.
5. Reports and deliverables
Deliverables typically include written findings, severity, impact estimates, and screenshots or video where useful. You may use reports internally and share them with your team and contractors. We retain the right to use anonymised, non-identifiable learnings to improve our methods unless your order says otherwise.
6. Confidentiality
We treat your product details, credentials, and unreleased features as confidential. You agree not to share our internal methods or pricing with third parties except as needed for your project. Mutual confidentiality terms in a separate NDA, if signed, supplement this section.
7. Limitation of liability
To the fullest extent permitted by law, our total liability for any claim arising from a project is limited to the fees paid for that project in the three months before the claim. We are not liable for indirect, consequential, or lost-profit damages, or for issues not within the agreed scope or environment.
8. Cancellation and rescheduling
For fixed sessions (e.g. Bug Catcher), rescheduling is subject to availability. Cancellations within 48 hours of a booked session may forfeit the slot or incur a fee as stated in your confirmation. Monthly regression agreements require notice as specified in your order.
9. Contact
Questions about these terms: sara@probamo.com